Testimonials for Marlock Electric

Marlock Electric had the pleasure of installing a 16 kw Generac Generator at this customer's home in Irondequoit. This customer praised our team for their overall knowledge and professionalism throughout the entire process and explains why our team is the best to get the job done above and beyond.

These homeowners were having a solar power system installed, when the installer realized the need for an electrical upgrade. The installer was looking for a company he could trust, that would not interfere with his own work, which is when he contacted us for the job. Other problems with the electrical became apparent soon after, leading to a completely new electrical project for our technicians such as fixing a huge fire hazard. These homeowners talk about how pleased they are that we were able to get the job done so quickly, while doing high quality work and exhibiting tremendous professionalism. If you are thinking about getting electrical work done, listen to this happy couple talk about their experience with us, and why you should choose Marlock Electric.

Heather has used Marlock Electric for all electrical projects in her home & office for just about 20 years! In this video, Heather explains why she has always chosen them, and why she would recommend them to others. She refers to her experiences always being excellent and even says that Marlock Electric is the most dependable company she has seen.

"Dear Team at Marlock Electric, One of our inspectors recently performed an electrical inspection at a home in Henrietta where you had completed the electrical work. Our inspector was highly impressed, in fact the words he used were "picture perfect." New York Electrical Inspection Agency's main purpose is to keep people safe, and we love when we see safe and professional work such as yours."

The overall generator installation experience with Marlock Electric was exceptional. From the initial sales appointment through planning of the project and final installation, everything was handled professionally and beyond my expectations. The office staff got my appointment scheduled and quickly took care of a minor error; they clearly care about the customer. My property was left neat, tidy, and clean. I'm very particular, and the basement area where the work was performed was clean when work began, but i think the crew managed to leave it even cleaner when they were done. I'm impressed!

We welcome the opportunity to provide feedback on the recent installation of a whole house generator. From start to finish the experience was a positive one! The office assistant was very gracious and accommodating. She was also helpful in providing assistance with filling out NYSEG paperwork. The initial home visit was promptly set up where we were introduced to the project estimator who arrived on time, was courteous, friendly, and extremely knowledgeable. He explained the installation process in detail and answered all the questions we had. We were pleasantly surprised when our installation job was scheduled sooner than anticipated which led us to meet the technicians who did an excellent installation. Again, we found them to be prompt, courteous, and friendly. They showed concern for cleanliness both inside and outside our home, and went above and beyond when an unforseen problem was discovered at the NYSEG meter. They took extra time to fix the problem which was not part of the normal  installation. We are grateful to them for this. The follow up appointment provided a helpful binder of the generator owner manual and maintenance information. We are completely satisfied with the expertise of the Marlock Electric staff. We thank you for your service and wish you continued success in the years to follow.

I wanted to take a moment to express my appreciation of Marlock Electric.   My journey started by looking for a company to upgrade my electrical panel to a 200 amp service to accommodate a tankless electric hot water heater.  After months of searching for someone to do this work, I finally found Marlock.   Right from my initial call to you, your services were light-years beyond your competitors.   Why you might ask?  1.) You answered the phone.  2.) I received a call for a time to schedule a review of the work an estimate for the total cost.   After months of leaving voicemail messages with other vendors and chasing them to give them business, Marlock demonstrated they had a process and workflows In place to handle inquires from customers.   Shawn came out to perform an inspection of the work and provide an estimate.   Shawn arrived on time and did exactly what he said he would do.   Within days I had an electronic quote for the work discussed including the addition of six new lights, a couple of ceiling fans, a grinder pump hook up, and a 200 amp service.   At this point, everything was running way too smoothly which made me nervous.   The day arrived to have the work completed and James, Jason, and Mike showed up right on time.  They explained the plan and immediately got to work.   They did an amazing job and should be commended for their professionalism.   You guys should feel really good about the representation you have in the field.   We will be installing a covered patio with electrical requirements and ultimately a new home behind the existing cottage.   When this time comes, my hope is to work with Marlock Electric again.   A true pleasure to deal with.   Please let me know the total amount due and I will be happy to provide prompt payment.   Congratulations to the Marlock Team for engineering a process that works so well for your customers.

This customer contacted Marlock Electric to upgrade his electric service after getting a new heater, as he wanted something that would handle the additional electric load. He explains how he now feels safer & more comfortable in his home knowing that everything was upgraded. William chose Marlock Electric because he says we were very thorough, and our professionalism sets us apart from other contractors, 

A loyal customer of 14 years talks about why she chooses Marlock Electric, and her overall satisfaction with the recent generator installation our team completed.

This homeowner contacted us after moving into NYS, expressing his interest in having a standby generator installed. He talks about how pleased he was with the honesty of our salesman, the knowledge our team possessed, as well as the quality of work. Since he just moved here and had no knowledge on reliable contractors in the area, he says hiring any contractor was a "shot in the dark," but he ended up being very happy with our work, and would hire us again.

After having a great experience with his first generator installation, Jim called Premier Power to have another generator installed at his new home as well.

Adam Olschewske, owner of Marshall Exteriors in Newark, talks about how pleased he always is to work with Marlock Electric, and why they are a great company to contact for any electrical need.

One of our very loyal customers came into our office and talked a little bit about why he always chooses Marlock. Being a landlord of many different apartments/homes, there are a lot of projects that need to be completed, for which he always calls Marlock Electric for the job. In this video, he explains how much he loves our staff, and the quality of work. We love getting to know all of our customers on a personal level, and exceeding their expectations with each new project we complete for them.

One of our customers explains his pleasant experience with having Marlock Electric upgrade his electric service in his home. The contractor that had installed the previous electric service, did not meet the customer's expectations and when we arrived, the wiring was completely unsafe. Our technicians ensured that the wiring was cleaned up and exceeded the expectations of this customer and his wife, while meeting all necessary safety requirements.

This homeowner in Newark was looking for a more convenient way to keep his home's power on during power outages. He previously used a portable generator for years but has realized how much of a hassle it can be to set up every time the power goes out. He contacted Premier Power by Marlock Electric to install a Generac automatic standby generator, to give him peace of mind in the future.