Testimonials for Marlock Electric

Marlock Electric had the pleasure of installing a 16 kw Generac Generator at this customer's home in Irondequoit. This customer praised our team for their overall knowledge and professionalism throughout the entire process and explains why our team is the best to get the job done above and beyond.

We welcome the opportunity to provide feedback on the recent installation of a whole house generator. From start to finish the experience was a positive one! The office assistant was very gracious and accommodating. She was also helpful in providing assistance with filling out NYSEG paperwork. The initial home visit was promptly set up where we were introduced to the project estimator who arrived on time, was courteous, friendly, and extremely knowledgeable. He explained the installation process in detail and answered all the questions we had. We were pleasantly surprised when our installation job was scheduled sooner than anticipated which led us to meet the technicians who did an excellent installation. Again, we found them to be prompt, courteous, and friendly. They showed concern for cleanliness both inside and outside our home, and went above and beyond when an unforseen problem was discovered at the NYSEG meter. They took extra time to fix the problem which was not part of the normal  installation. We are grateful to them for this. The follow up appointment provided a helpful binder of the generator owner manual and maintenance information. We are completely satisfied with the expertise of the Marlock Electric staff. We thank you for your service and wish you continued success in the years to follow.

A loyal customer of 14 years talks about why she chooses Marlock Electric, and her overall satisfaction with the recent generator installation our team completed.

This homeowner contacted us after moving into NYS, expressing his interest in having a standby generator installed. He talks about how pleased he was with the honesty of our salesman, the knowledge our team possessed, as well as the quality of work. Since he just moved here and had no knowledge on reliable contractors in the area, he says hiring any contractor was a "shot in the dark," but he ended up being very happy with our work, and would hire us again.

After having a great experience with his first generator installation, Jim called Premier Power to have another generator installed at his new home as well.

"Marlock Electric far exceeded our expectations right from the very first phone call. We had been looking for someone to install a generator. We checked with our heating and cooling company and they highly recommended Marlock. Knowing nothing about them, we decided to give them a call. The office staff was very friendly and helpful. After a few questions, they scheduled an appointment for next week. Shawn came out and gave us a very detailed picture of what the installation and price would look like. He clearly laid out the steps involved. We really liked his up front approach and we knew exactly what had to be done. Based on his knowledge, price, and clear cut way of explaining things, we decided to have Marlock install our generator. Shawn and staff guided us through the whole process. Never did we feel overwhelmed with the tasks we needed to do before installation. They also kept us informed on the progression that needed to occur before installation could take place. We felt very informed during the whole process. Installation day went perfectly! The crew worked as a team to get the job done. They were professional, yet friendly. I couldn't believe the neatness and thoroughness. Our outside area and basement were cleaner than when they started!! Even though quitting time came, they stayed and finished the job. They also took the time to explain the whole system and how to operate it. The notebook they gave us has all of our information in it- which is wonderful! We have had the generator for about a year and a half and have used it multiple times. There have been absolutely no problems! We had an outage recently for about 4 hours, and it handled all of our electronic needs without a problem. Needless to say, we are very happy with Marlock and our new generator. We look frorward to years of service with them."

These guys are the best and excellent at what they do!

"The best reason for having generator came today because the power was off in Macedon for a couple of hours today.  The hottest day of the year, but I was nice and cool. So very happy I have the generator."